Warranty and Product Return Policy
Copyright © 2022 IDRAJET srl, All Rights Reserved. First Edition, May 2005. Mrotator, QuicklyQT, TurnShot is a trademark of Agno's Tech Engineering (at a stretch call "Agnos"). Other products mentioned herein may be trademarks of their respective companies. Patents Pending.
Information in this manual is subject to change without notice and does not represent a commitment on the part of Agnos. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, or translated to another language, for any purpose other than the license's personal use and as specically allowed in the licensing agreement, without the
express written permission of Agnos.
Agnos Warranty and Return Policy
A • Limited Warranty
In the event of a defect in materials or workmanship, Agnos will repair the product with new or rebuilt parts for a period of three-hundred and sixtyfive (365) days from the date of original purchase. Such work will be performed free of charge.
Follow the Product Return Procedure (Section D following). Likewise, any software purchased from Agnos also comes with a one year warranty if your disc or media is defective or damaged. This warranty is extended only to the original purchaser and is not transferable. A purchase receipt or other proof of original purchase will be required before warranty performance is rendered. This warranty only
covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damages or failures which are caused from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification, service by anyone other than an authorized representative of Agnos,
Acts of God, or by products not supplied by Agnos.
This warranty covers any damage incurred during original shipment of product to customer. Any item resold, or distributed by, and not explicitly manufactured by Agnos will be covered by their respective company's product warranty.
B • Warranty Exclusions
There are no express warranties except as listed above.
Agnos shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, loss of goodwill, pro.ts or revenue, loss of the use of this product or any associated equipment, cost of substitute equipment, downtime costs, or claims of any party dealing with buyer for such damages,resulting from use of this product or arising from breach of warranty or contract, negligance, or any other legal theory . All express and implied warranties, including the warranties of merchantability and .tness for a particular purpose, are limited to
the applicable warranty period set forth above. Some states do not allow theapplicable warranty period set forth above. Some states do not allow the exclusion or limitation of consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.
This warranty and any claims which arise with the Agnos product(s) are governed by the laws of the state of Italy. By purchasing this product, customer acknowledges and agrees to these Limits and Exclusions. If a problem with your Agnos product develops during the warranty period, immediately contact Agnos for assistance.
C • Product Return Policy
All Agnos products come with a 30-day return policy (a minimum 10 percent restocking fees may apply) from date of purchase, with the exception of software. Both of the aforementioned items are copyrighted and subject to the laws concerning intellectual property. Agnos will replace defective software free of charge upon return receipt of defective item(s).
Products returned under this policy, excluding replacement of defective items, must be shipped at purchaser's expense. Purchaser must ship product with an approved traceable service, such as UPS, and with appropriate levels of shipping insurance for the item being returned. Agnos will not be held responsible for returned items lost or damaged in transit. Agnos will issue a refund to customer's account if the following conditions are satis.ed:
1) Receipt of item(s) in a restockable condition.
Criteria for Restockable Condition is as follows:
- All parts are included in box; hardware, manuals, discs, nuts/bolts, tools.
- No signs of damage; scratches, bent parts, missing pieces, markings, alterations, or additions to the product.
- All packaging materials are intact; foam, peanuts, cardboard, bubble bags.
- No signs of excess usage or wear to the product.
Items of Non-Restockable Condition are subject to the following:
- Restocking Fee(s) - a minimum of 10% and possible additional fees based on the condition of the product (how the product best meets the criteria above), at Agnos's discretion.
Non-Restockable Condition - constitutes the following:
- Missing parts; hardware, manuals, discs, nuts/bolts, tools, and packaging materials;
foam, peanuts, cardboard, bubble bags. - Signs of damage; scratches, bent parts, missing pieces, markings, alterations, additions to the product.
- Signs of excess usage or wear to the product.
- Damage or loss incurred during uninsured shipping to Agnos. In this case, Agnos cannot issue any type of refund. Customer will be responsible to submit claim with their shipping company.
- If damages occur in shipping, customer must submit claim with shipping company prior to any action by Agnos.
ems Part of Special Bundle
If item(s) are part of a special bundle offer, return of part of the bundle will void any special pricing and the item(s) remaining in the possession of the customer will revert to their regular Suggested Retail Price.
The credit, to customer, will re.ect the difference of the actual product SRP from the amount of credit due customer.
Shipping Costs
All shipping costs, VAT, duties and return costs are sole responsibility of customer. If customer purchases thru Agnos distributor or reseller, customer is responsible for all shipping and VAT costs incurred by that distributor or reseller. These charges are non-refundable. For instructions on the return of your product, follow the Product Return Procedure below.
D • Product Return Procedure
When returning a product, customer must .rst contact Agnos (or the distributor/reseller) and obtain a Return Material Authorization Number (RMA#).
After receiving the RMA#, customer will be instructed to return product directly to Agnos. Returned goods must be shipped with an approved traceable service, such as UPS, and with appropriate levels of shipping insurance for the item being returned. Agnos will not be held responsible for returned items lost or damaged in transit. RMA numbers are valid for 15 days, and the product(s) must be received by Agnos before the RMA expires. We are unable to accept for return any product(s) received after the expiration of the RMA.
Return Packaging
The product packaging must re.ect customer name, address, RMA# as well as Agnos information:
IDRAJET srl
Via Prati, 7/c 40050 Castel d'Argile (Bologna) ITALY
Contatti: Voce: +390510939610 • E-mail: info@agnos.com